Exchange & Return Policy

Effective Date: 16/10/2025

At Aerux, we want you to love every step you take in our sneakers.
If you are not completely satisfied with your purchase, we’re here to make things right.

1. Eligibility for Returns and Exchanges

You may request a return or exchange if the following conditions are met:

• The request is made within 7 days from the date of delivery.

• The product is unused, unworn, and in its original packaging with all tags and accessories intact.

• The item was purchased directly from our official website aeruxfootwear.in.

Note: Products purchased during a sale, promotion, or using a discount code may not be eligible for return unless defective or damaged.

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Worn or used sneakers

• Socks or innerwear (if applicable)

• Customized or personalized products

• Gift cards or store credits

3. Return & Exchange Process

Step 1: Request a Return/Exchange

Contact our customer support team at hello@aeruxfootwear.com within the return period.
Please include:

• Your order number

• Reason for return/exchange

• Clear product photos (if defective or wrong item)

Step 2: Approval & Instructions

Our team will review your request and send you return instructions, including the return shipping address.

Step 3: Shipping the Product

You are responsible for shipping the product back to us unless the return is due to a defect or shipping error on our part.

We recommend using a trackable courier service to ensure your return reaches us safely.

Step 4: Inspection & Refund/Exchange

Once we receive and inspect the returned item:

• Approved refunds will be processed within [5–10 business days] to your original payment method.

• Exchanges will be shipped once your returned item passes inspection.

4. Damaged or Defective Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or full refund at no additional cost.

5. Refund Timelines

Refunds (if applicable) will be processed within [5–10 business days] after we receive and inspect the returned product.
The time taken for the refund to reflect depends on your payment provider or bank.

6. Cancellation Policy

Orders can be cancelled within 24 hours of purchase if they have not yet been shipped.
Once shipped, the order cannot be cancelled but can be returned after delivery following the above return process.

7. Contact Us

For any return or exchange queries, reach out to us at: